UX research and redesign project solving usability and accessibility challenges parents face while submitting their child’s application for admission into schools using a SaaS product, called Ardent.
Duration
Aug - Sept 2024
Role
UX Researcher / Designer
Team I worked with
Product Manager, Lead Engineer
The client is currently supporting local private schools through Ardent to streamline administrative tasks. These tasks included managing classes, admissions, tuition payments, school tours, and more.
Ardent is a web-based school administration tool designed to support parents, guardians, families, and school administrative staff.
Project Deliverables:
Research Goals:
These were 45-minute in-depth interviews on Zoom to understand participants’ backgrounds, and history with school admissions, analyze their workflows in a sandbox environment for submitting applications, and identify usability challenges during task completion.
This recording from the interview is blurred on purpose to maintain privacy.
Using Miro, we captured insights, highlighted challenges, and documented actionable recommendations as the team worked remotely. Additionally, I facilitated a co-creation workshop with the client to brainstorm redesign ideas and prioritize improvements.
Due to time and engineering constraints, the client prioritized simplifying the current application and home screen redesign. I created the mockups using Figma and used Miro to communicate the user flow.
